Kommunikation

“The greatest illusion is that communication has taken place”

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Böcker

• Seashore, Charles N., Edith W. Seashore, and Gerald M. Weinberg. What did you say? : the art of giving and receiving feedback. Columbia, Md: Bingham House Books, 1997.
• Patterson, Kerry. Crucial conversations : tools for talking when stakes are high. New York: McGraw-Hill, 2002.
• Kaner, Sam, et al. Facilitator’s guide to participatory decision-making. San Francisco, California: Jossey-Bass, 2014.
• Schein, Edgar H. Humble inquiry : the gentle art of asking instead of telling. San Francisco: Berrett-Koehler Publishers, 2013.
• Gause, Donald C., and Gerald M. Weinberg. Exploring requirements : quality before design. New York, NY: Dorset House Pub, 1989.